Returns & Refunds Policy

At Ignatius Quest, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we have a straightforward return and refund process to make things right. Please read our policy below for more details.

1. Return Policy

   • We accept returns within [number of days] from the date of delivery.

   • To initiate a return, please contact our customer service team at [email protected] within the specified time frame.

   • The item must be unused, in its original condition, and with all packaging intact.

   • If the product is damaged, defective, or incorrect, we will cover the return shipping costs. Otherwise, return shipping will be at your expense.

2. Refund Policy

   • We offer refunds for items that are returned in accordance with our return policy.

   • Refunds will be processed via Cash on Delivery (COD). If your payment was made through COD, you will be refunded in cash upon the return of the product.

   • Refunds will be issued within 7 days after the returned product has been inspected and approved.

   • If the product is returned due to a mistake on our part, we will ensure that your refund is processed quickly and at no additional cost to you.

3. Exchanges

   • If you would like to exchange an item for a different size or product, please reach out to our customer service team for assistance.

   • Exchanges are subject to product availability. If an exchange is not possible, a refund will be issued instead.

4. Non-Returnable Items

   • We do not accept returns on items that have been opened or used, except in cases where the product is defective or damaged.

   • Items that are on sale or part of special promotions may not be eligible for returns or refunds. Please check the product details for more information.

5. How to Return an Item

   • Contact our customer service team at [email protected] to request a return and provide the order details.

   • Once your return request is approved, you will receive instructions on how to proceed with the return process.

   • Please ensure the item is securely packed to avoid damage during return shipping.

6. Delivery and Shipping Charges

   • In the case of returns for items that are not defective or incorrect, you will be responsible for covering the return shipping costs.

   • Shipping fees are non-refundable unless the return is due to an error on our part.

We strive to make every shopping experience seamless, and we’re here to assist with any issues you may encounter. If you have any questions or concerns about our return and refund policy, please do not hesitate to contact us at [email protected].